Shipping & Returns Policy

Shipping Policy

Free courier delivery is offered to most UK addresses, with a £25.00 minimum purchase. Orders under £25.00 will be subject to a £5 inc VAT surcharge. All orders must be placed before 4pm on any working day* to receive the next day service. Those orders place after 4pm, will be shipped the following working day*.

The free service does not apply nor is not limited to the following locations. A surcharge of £10 will be added to cover delivery to The Highlands and Islands. A surcharge of £15 will be added to cover delivery to Northern Ireland, Republic of Ireland, Jersey & Guernsey. This will be added at the checkout.

All Outdoor Wooden Furniture will be subject to individual delivery charges based on the items dimensions, weight and delivery location. Please contact us for full details.

Working day* - Monday - Friday 9am-5.30pm , except bank holidays.

We cannot be held responsible for delays in delivery due to adverse weather conditions, road closures and any such issues that restrict the courier's ability to make deliveries on any certain day.


Your Delivery

 All orders are dispatched via our couriers who deliver between 8am & 6pm, Monday - Friday. Saturday delivery is between 7am-2pm.  All orders require a signature and are tracked.

Please ensure that someone is available to take delivery of your order, we cannot be held responsible if our courier is unable to deliver your parcel(s) if no one is available to sign.

If you have a special request for your order, for example please leave next door , please leave in shed we cannot guarantee that the courier will follow these instructions. These requests, especially those that a signature cannot be obtained, are done at entirely your own risk, we cannot be held responsible if you do not receive your order due to the special instructions.

If your parcel could not be delivered on the original confirmed date, please contact us and we can rearrange an alternative date - PLEASE NOTE: further charges will incur for this service.

Should the parcel be returned to us due to non-delivery a 20% (of order value) fee will be charged and deducted from your refund for processing and delivery charges.

 It is your responsibility, as the customer, to ensure the correct address and postcode is provided for the delivery of your items.  Please contact us immediately if a mistake is made.  If delivery fails, due to incorrect information provided by yourselves, the 20% fee will apply.

Notice of damaged, incorrect or missing item(s) MUST be emailed to within 48 hours of receipt. If your item(s) are not received within 5 working days please contact us via email so we can inform the courier to begin a search of the item(s).

If the items you order are out of stock, we will NOT charge you for these items until stock is available and shipped. You can cancel the items on 'back order' up to 24 hours of the due date given.


Returns and Refunds

If you are not entirely satisfied with the product(s) received you have 14 days to return the items for a full refund.  Returning of the items is your responsibility, please obtain proof of postage and/or tracking number.  All items must be returned in their original packaging to ensure they are not damaged in transit.

Please contact our customer services team on 01772 297 050 or email to arrange an exclusive RMA (returns) number. You have 14 days from the date of receipt of this number to return the items.

Once received, the refund will be processed within 20 days. In practice, most refunds are done within 7 working days of receipt.

Should any item arrive 'faulty or damaged' we, Talking Turtle, will arranged collection of said goods. A date will be given for collection and a signature must be provided for proof of return. An RMA number will also be given to include with the item(s).  Please contact us on 01772 297 050 or email in the first instance.